Stay compliant & Productivewith IT Support
Built for Law Firms
We help Rhode Island law firms secure sensitive data, meet compliance standards, and stay online — with responsive IT support you never have to chase down.
24/7 human-first support
Security and compliance baked into every plan
No surprise fees, downtime, or software headaches
A Frustration-Free Way
to Keep your Law Firm Secure, Compliant, and Productive
Get problems fixed FAST.
Anything from Outlook issues and printer failures to lost files or legal software bugs — we respond in under 2 minutes and fix it fast, without bouncing you around.
Receive legal-grade protection.
We build a compliance-focused security stack: encryption, phishing protection, real-time monitoring, endpoint security, and user training — all tailored for the legal world.
Backups tested and proven - not just scheduled
We automatically backup regularly, and manually test to make sure they work when you need them most.
No matter what might happen, we’re making it super easy for you to be up and running the very same day.
Have all your questions answered, always.
Your team will never be made to feel “dumb” for asking, no matter what questions they ask.
You get peace of mind, clarity, and confidence in using tech to achieve your goals.
Plan your firm's future with smarter tech.
Adding attorneys? Merging? Moving to the cloud? We’ll guide your decisions, help set budgets, and align your systems to support how you practice law.
Know what’s happening at all times.
You shouldn’t have to chase down status updates or wonder what’s happening behind the scenes.
We show you what’s been done, what’s in progress, and what’s coming next, so you always know where things stand.
We’re a no-nonsense IT company based in Rhode Island, built for law firms that are done settling for “just okay.”
We’ve supported legal teams for years, helping them protect privileged data, reduce downtime, and stay compliant — without slowing their practice down.
We know what’s at stake. When a client file won’t open or court filings are delayed because of a tech issue, it’s more than just “an inconvenience.” We treat every ticket like it’s billable time on the line.
We don't believe in cookie-cutter support. We take the time to understand how your firm operates, which tools matter most, and what’s getting in the way — then we fix it fast and keep it fixed.
If you’ve ever said, “I didn’t go to law school to deal with IT,”
That’s exactly why we exist.
WHAT WE DO
IT Services Built for Rhode Island Law Firms
We provide IT support tailored for legal professionals — no vague SLAs, no confusing tech jargon. Just secure, efficient, and compliant systems that keep your firm focused on winning cases, not fighting tech
Compliance & Risk Management
Whether it’s ABA cybersecurity best practices or client confidentiality, we help your firm meet compliance standards with the right tools, reporting, and protection.
OnSite Technical Support & Training
Our team of engineers will come to your business and help you with any technical issue or challenge you might have. They can also train your team on how to make the best out of your tech.
Strategic Goal-Oriented IT Planning
Your firm’s goals matter — whether you’re adding attorneys, opening another office, or migrating systems. We align your tech with your growth.
On/Off-boarding & Offboarding Support
New hires or departing attorneys? We ensure access is granted or revoked securely and documented completely — no gaps.
IT Documentation & Asset Management
We track every device, login, license, and endpoint — so nothing gets lost or overlooked. Your environment stays organized and secure.
Secure Cloud Solutions
Whether you’re remote, hybrid, or in-office, we deploy encrypted cloud systems that support secure collaboration and case access from anywhere.
Tool Management
& Legal App Support
We manage your core tools — Microsoft 365, Clio, Time Matters, NetDocuments — and ensure they run smoothly across all devices.
Patch Management & Software Updates
We keep everything secure, stable, and up to date — no surprise crashes, lagging updates, or unpatched vulnerabilities.
Hardware, Software & Licensing
From laptops to legal software, we help you select, license, and manage the tech your firm relies on — all in one place.
Vendor Coordination
We handle third-party vendors like VoIP, printers, legal software, and internet providers — so you’re not stuck in endless support loops.
Disaster Recovery Planning
Backups are just the start. We create full continuity plans so your firm can operate — even in the face of ransomware, server failure, or disaster.
TESTIMONIALS
What Our Clients Say About Us
"Impressed"
“My partners and I are consistently pleased and impressed with the timeliness and quality of the services OST provides.”
"Before I realize there is a problem"
They monitor and maintain my office IT continuously and prevent and fix problems before I even realize there is a problem
average msp
“We’ll get back to you.”
Jargon, confusion, blame
Endless back-and-forth
Surprise fees and fine print
Disappearing after onboarding
Treated like a number
Rotating techs
Vague reports
“Fix it when it breaks” approach
No documentation or visibility
Missed handoffs and dropped tickets
Stress around growth and scaling
working with us
Fast and direct support
Clear answers and ownership
Issues resolved, properly explained
Transparent and predictable pricing
Consistent service throughout
Treated like a partner who matters
Personally assigned techs
Easy-to-read specific reports
Proactive support that prevents issues
Everything tracked and logged
Tight processes and full accountability
Step-by-step planning for growth
We Partner with the Best
to Give You the Best
We work directly with trusted names like Cisco, Dell, Microsoft, Lenovo, and others to bring you proven, enterprise-grade technology that fits your business.
These partnerships mean better tools, faster solutions, and direct access to resources that will help your business grow and stay secure. When you work with us, you’re backed by the best in the industry, without the complexity of dealing with them yourself.
Who We Serve
We help small businesses across many industries, with deep experience in Hospitality, Health, Education, Professional Services, Construction, and more.
Most importantly, we work with business owners who:
Understand tech
is an investment.
Care deeply about the work they’re doing.
See their vendors
as partners.
READY TO STOP WORRYING ABOUT IT?
We’ll Make Technology One Less Thing You Have to Bill Time Fixing
We’ll Make Technology One Less Thing You Have to Worry About
If you’ve made it this far, you’re probably at least a little curious about how working with us could help your firm.
We’ve helped law offices across Rhode Island secure their systems, stay compliant, and finally stop dealing with unreliable IT — and we’d be glad to do the same for you.
That’s why we’re offering a Free Legal Cybersecurity Health Check — we’ll assess your current systems, flag risks or inefficiencies, and answer your questions with total transparency.
You’ll receive a clear report with action items you can use immediately.
Whether you implement the changes yourself, hand them to your current provider, or ask us to help — that’s entirely up to you.
There’s no pitch at the end. Just helpful advice, real answers, and a chance to breathe a little easier.
If you’ve made it this far, you must be at least curious about how working with us might look like.
We’ve helped dozens of businesses improve their output, security, and overall confidence in tech… and we’d be glad to help you do the same.
With that in mind, we’re offering a Free 12-Point Cybersecurity Health Checkup where we’ll look at your current setup, highlight any risks or inefficiencies, and answer your questions honestly.
You will receive an easy-to-read report with any recommendations we might have.
You can choose to implement these yourself, send them to your current IT people, or talk to us about how we could help better secure your business.
Don’t worry, there won’t be any pitch at the end of the call. We just want to help. You’re also free to ask anything, and we’ll give you real transparent answers.
WANT TO KNOW MORE?
Contact Us Below
Frequently Asked Questions
What if we’re too small to need managed IT?
If your team uses email, stores data, or relies on software to do their job, then you need IT that works. Small businesses are more vulnerable to issues because they have fewer internal resources to handle them. We scale our support to fit your size, and help you stay protected as you grow.
Isn’t managed IT just for big companies?
Not anymore. Modern IT Providers like us are built specifically for small and mid-sized businesses that don’t have an in-house IT department. You get expert support and enterprise-grade tools, without the overhead or complexity.
What if we already have someone “handling IT”?
Many businesses have a tech-savvy employee or external contact they rely on. We can work alongside them or fully take over, depending on what’s best for your business. Either way, you’ll get more structure, faster response times, and deeper expertise.
How is this different from just calling a tech when something breaks?
That’s break-fix support, and it usually ends up being more reactive, expensive, and stressful. We prevent problems before they happen, keep your systems secure and up to date, and provide consistent, ongoing support that grows with your business.
What if we barely have tech issues right now?
That’s great news, and we’ll help keep it that way. The goal isn’t just to fix things when they break, but to prevent issues before they start. We also help improve speed, security, and performance behind the scenes, so your systems stay reliable as your business grows.
Won’t this just add more complexity to our business?
No. This will remove complexity. You’ll have one team to call, one clear process, and full visibility over what’s happening with your systems. No more vendor juggling, DIY troubleshooting, or unclear responsibilities.
We’re not very “techy”. Will this be hard to manage?
Not at all. We handle the technical side, so you don’t have to. We explain everything in plain language, make recommendations that make sense for your business, and keep you updated without overwhelming you with jargon.
Do we need to sign up for everything at once?
No. We can start with what you need most, whether that’s support, security, backups, or a full IT audit, and grow from there. You stay in control of the pace and priorities.
What if our needs change in a few months?
That’s exactly why our support is flexible. We’ll adjust as your business evolves — scaling up, scaling down, or shifting priorities — without locking you into a long-term, one-size-fits-all contract.
Here Because You’re Thinking
of Switching from Another IT Provider?
Here Because You’re Thinking of Switching from Another IT Provider?
Most law firms don’t switch IT providers because of one catastrophic failure. They switch because of a slow, grinding breakdown of trust.
At first, it’s tolerable… a few unanswered calls, a support ticket that drags on, a confusing invoice with extra charges you didn’t expect.
You justify it: “They’re probably just busy.”
You tell yourself it’s manageable. Not ideal, but fine for now.
Eventually, your team is doing workaround after workaround… because the IT provider is too slow or dismissive.
You’re paying for “unlimited” support but feel like every request comes with a hidden fee.
You’re told your systems are safe… until a scare proves otherwise.
And when something goes wrong? It’s never their fault. It’s the vendor, your ISP, your staff.
This is what “good-enough” IT looks like in a lawfirm:
You waste hours chasing support, insteadof working billable hours
You’re nickel-and-dimed for every small change, and the invoices don’t make sense. One business owner realized they were still being billed for devices they no longer owned.
You’re sold a dream of proactive care but only hear from your provider when something breaks. There’s no long-term plan, just reaction after reaction.
You’re talked down to when you ask questions, made to feel dumb for not knowing the jargon. Instead of educating you, they intimidate or deflect.
You’re told you’re protected, but when a breach or disaster hits, they’re nowhere to be found.
You’re treated like an account number, not a business partner. Their solutions are cookie-cutter. Their interest in your company? Minimal.
Worst of all, you start lowering your expectations.
Your team stops reporting issues because they know nothing will change.
You accept slow fixes, vague updates, and rotating techs who don’t know your setup because you assume that’s just “how IT is.”
If that’s where you are right now, and you want to see how reliable IT support looks like…
We Help Law Firms Make The Switch
(Without Headaches)
We Can Help You Make The Switch (Without Headaches)
We’ve helped firms just like yours leave unresponsive MSPs - and we know how to do it without downtime, drama or confusion.
Messy setups, uncooperative providers, missing documentation... we’ve seen it all, and we know how to clean it up without causing you headaches.
We start with a full legal IT audit, so you know what’s working, what’s at risk, and what needs attention.
Once that’s done, we handle the handover from your current provider.
That includes securing credentials, collecting documentation, and managing the awkward conversations you don’t want to have.
We then create a step-by-step transition plan, mapped around your business hours, staff needs, and ongoing projects. If something needs to change, we’ll explain why, and how we’ll do it without downtime.
Your team gets onboarded clearly and respectfully.
We walk them through what’s new, answer every question, and make sure no one feels lost, rushed, or “too dumb to ask.”
You get updates at every stage. You always know what’s happening, what’s next, and who’s handling it.
And once the switch is done, we check in, tighten the gaps, and make sure everything is running smoothly.
If your current provider is holding your firm back — let’s fix that., schedule a call with our team below.
Email Us
Call Us
4017737766
© 2025 | All Rights Reserved.
© 2025
All Rights Reserved.